Hugo Paint Denim

DELIVERY

Our aim is to deliver your item(s) as quickly and efficiently as we can.

We ship worldwide. We also ship next day with a 1pm cut off time for same day shipping. Packages in Canada deliver between 1-7 business days depending on which shipping service you choose. Delivery to the USA takes 2-7 business days depending on which service you choose. Delivery to Europe, UK and the rest of the world take 2-7 business days depending on which service you choose. All shipping rates are calculated at checkout. (We do not cover import charges).

RE-DELIVERY

If the delivery attempt is unsuccessful, a card will be left at the delivery address to arrange collection from the delivery service provider. These instructions will have a time limit. 

IMPROPER DELIVERY INSTRUCTION

If the delivery address given when purchased is wrong then you will be responsible for the cost of re-delivery (If Available).

If re-delivery is unavailable we are not responsible to refund or send a replacement item.  

For any questions or concerns related to shipping please email us at info@deceptiontoronto.com

RETURNS

Our policy lasts 10 days. If 10 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a store credit or exchange. 

**Due to COVID-19 we are only offering store credits.**

**There will be a $8 re-stocking fee on all returns.**

After we receive your return package you will be emailed a code with your store credit that can be applied at your next purchase.

Sale Items

All items over 50% off are final sale. We do not offer store credits on sale items over 50% off. 

To be eligible for a store credit, your item must be unused and returned in a perfect sell-able condition. Item must also be in the original packaging. 

Please email us at info@deceptiontoronto.com with the tracking number and proof of receipt when you've shipped out the package as we cannot guarantee that we will receive it. 

If there is an issue with the condition of the returned product then you will be notified. 

Packages that get shipped back to us after the 10 day policy will be sent back. Packages that arrive to us after the 10 day return policy require a mandatory proof of shipping receipt. If we don't receive an email with the proof of receipt, we will unfortunately have to send the package back.

Please email your shipping receipt to info@deceptiontoronto.com

Exchanges 

Our policy lasts 10 days from when receiving the package. If you need to exchange for a different size, please fill out our returns form and provide as much detail as possible.

Shipping

**Please declare the returning package as "Repair or Return" with your shipping courier.**

To return your product(s), you must send your product to: 

You will be responsible for the shipping costs for returning your item(s). When returning your item(s), it's recommended to use a trackable service as we cannot guarantee that we will receive your return. Shipping costs are non-refundable.